Facilities Management is the organisational function which integrates people, place, process and technology within the built environment with a purpose of improving the quality of life of people and the productivity of the core business in conjunction with the auxiliary as well as the support services.
The software is based on the ISO 41001: 2018 Facilities Management – Management Systems. It facilitates the management of properties, equipment, including maintenance, legalities and personnel. The software helps property or facilities managers to manage, control and account for properties which in the end ensure optimization of the whole life cycle of any built assets i.e. from acquisition, operation, maintenance, refurbishment, repair and end of life (disposal).
The eFacilities Management software is web and cloud-based software which has a capability of being used on PC/laptop, ipads, tablets, smart phones etc. The software is usable in any type and size of building properties such as residential, commercial and industrial.
The benefits of using eFacilities Management software are immense:
- Ensuring regulatory compliance
- Elimination of paper-based methods which are cumbersome and inefficient
- Leads to improved services to tenants
- Reduced maintenance and operational costs to organisations
- Efficient asset registration, maintenance and record keeping
- Provision of status reports – daily, weekly, monthly, annually
- Ease of tracking of assigned and completed tasks
The Enterprise Facilities Management (eFM) software is composed on the following modules:
1. Help Desk Management
This module serves as a single point of contact for users to gain assistance in resolving maintenance issues within an organisation. It helps in managing and raising of maintenance service requests or tickets. It collects and tracks all customer or client support interactions from various users. The module contains work order and customer satisfaction survey.
2. Energy Management
This module takes care of monitoring and reporting an organisation’s or property’s energy usage data including environmental sustainability. The data is then analysed and presented in graphical format which enables the user to view the energy performance in real time and generate reports which can be used to help drive energy efficiencies.
3. Maintenance Management
This module maintains a database of information about an organisation’s or property’s maintenance operations. It assists maintenance personnel to do their work efficiently and effectively by determining which assets require maintenance, the location of spare parts etc. It also helps management to make informed decisions such as calculating the cost of machine breakdown and compare this with the cost of preventive maintenance.
4. Space Management
Office space management is the process of organizing furniture and office functions to work effectively together while using space efficiently. Minimum standards of spacing is considered in this module.
5. Facility Booking Management
This module provides the management of shared or rentable facilities and resources. Efficient facility booking management will enhance production in the workplace. The module can be used to book building facilities such as meeting rooms, conference rooms, office space, sports facilities, equipment, training facilities, etc.
6. Financial Management
This module is useful for portfolio management and asset management. It involves planning, organising, directing and controlling the financial activities e.g. procurement and utilization of funds of the property with the aim of applying general management principles to financial resources of the property.
7. Property Management
This module helps the property or facilities manager to oversee different types of properties (residential, commercial or industrial), including apartments, detached houses, condominiums, shopping centres and office blocks. Handling of every detail of running a property involves a lot of documentations which can be found in this module.
8. Vendor Management
This module manages and procures suppliers or contractors-based services. It helps the property or facilities manager in controlling costs, reducing potential risks related to vendors and ensures efficient and faster delivery of services. It involves selection of the best vendors, sourcing and obtaining pricing information, gauging the quality of work and evaluating work performance of vendors etc.